FAQ

Are all your products made from solid copper and brass?
Are any of your products made from reclaimed materials?
Can you make this in a different size?
How long have you been in business?
How do I order an item? Is it secure?
Will you share my personal details or email address with other business?
Do you give wholesaler rates?
What is your return policy?
Have another question not answered here?


Are all your products made from solid copper and brass?
All of our handmade products are made from solid copper or brass. Even our hooks are made with solid copper or brass rods, rather than wire that is used by some other suppliers.
Any items not made from solid copper/ brass will say so in the description, for example - hanging chains for pot racks. We do not make this chain but supply that as an extra convenience for our customers.

This means that products bought from The Metal Peddler will be strong, sturdy and last for many, many years.
With copper- or brass- plated metals, over time and with cleaning, the plating can wear thin and show the metal underneath. With solid copper and brass, you won't have to worry about that


Are any of your products made from reclaimed materials?
We use completely new copper, mined & milled in the USA. This ensures the quality of the copper and that there is no lead or other dangerous contaminants within it.


Can you make this in a different size?
In most cases, absolutely! We are happy to create a size or design for you. Costs may vary for larger pieces or special materials but we aim to keep costs realistic!


How long have you been in business?
We are a family business, headed up by The Metal Peddler, Jason Fannin, a metal fabricator since 1992. We have been in business on the internet since 2003. Customer service is very important to us, and we are very proud of our good standing with our customers.


How do I order an item? Is it secure?
We use a Shopping Cart system that allows you to save items until Checkout. Our website carries an encrypted sign in and credit card process, and our credit card processing is completed by Paypal. Use of Google captcha also protects our website from hacking attempts.


Will you share my personal details or email address with other business?
Absolutely not! We believe strongly in customer confidentiality. Please see our Privacy Policy for more details


Do you give wholesaler rates?
Most of our items are already priced at a very competitive rate below retail value, and all of our customized work is quoted at wholesale so we cannot offer further discounts on custom designs. Certain items, such as fence post caps, may be discounted for larger orders.


What is your return policy?
Please visit our Payment & Shipping pages for details


I have another question not answered here
Visit our contact us page.