International customers (outisde USA)
(i) Customs forms & import charges. VAT/ Sales taxes plus customs & duty charges are paid by the buyer upon delivery. We will not falsify customs forms to avoid duty or customs fees in your country so please do not ask us to do so. It is a federal crime to falsify customs documents & we run a legitimate business. Thanks for understanding.
(ii) Customs & Delays. We have
shipped thousands of packages internationally & most transactions are
very smooth. Occasionally there are customs delays, particularly in
some countries that monitor the shipments of metal. These delays are not
in our control so please allow for the possibility of such delays.
(iii) International Carriers & Shippers. Wherever possible, we avoid international carriers that charge our buyers an additional "brokerage fee" for customs clearance. Such carriers are UPS & FedEx, for example. If we cannot avoid using them, we will let you know. These charges are payable by the buyer.
We reserve the right to cancel orders to countries or places where we have experienced a high volume of package loss or theft.
Our returns policy applies to international orders. Should we need to send replacement pieces, the customs form will be marked appropriately - in many countries that means you will not be charged customs fees a 2nd time but please check the laws of your country.